Frequently Asked Questions - Cruise Bookings
1. What documents do I need to board a cruise?
For most cruises, a valid passport is required. Some domestic cruises may allow government-issued ID. Always verify with the cruise line regarding travel document requirements based on your itinerary.
2. Are cruise tickets refundable?
Refund eligibility depends on the cruise line’s cancellation policy and the fare type booked. Most tickets are subject to cancellation penalties or may be non-refundable. Please review the refund terms before confirming your booking.
3. Can I make changes to my cruise reservation after booking?
Yes, some changes may be allowed, such as modifying guest details or upgrading cabin categories. However, changes after ticket issuance may incur additional fees and are subject to cruise line approval.
4. What’s included in my cruise fare?
Most cruise fares include accommodations, standard meals, basic onboard entertainment, and access to public areas. Specialty dining, shore excursions, Wi-Fi, and alcoholic beverages may be additional.
5. What if I miss the ship departure?
If you miss the departure, you are considered a "no-show" and your cruise fare may be forfeited. It is your responsibility to arrive at the port at the advised check-in time. Travel insurance is highly recommended.
6. Can I cruise if I'm pregnant?
Most cruise lines allow pregnant passengers up to 24 weeks of pregnancy. A medical certificate may be required, and sailing may be denied if the pregnancy is beyond the allowed limit.
7. Is travel insurance mandatory for cruise bookings?
It is not mandatory, but highly recommended. Travel insurance protects against cancellations, medical emergencies, missed connections, and more. Some cruise lines may require it for international sailings.
8. Can I bring alcohol onboard?
Each cruise line has its own alcohol policy. Some allow limited bottles of wine or champagne per passenger. Hard liquor and additional alcohol may be confiscated at boarding or charged a corkage fee.
9. Are there special accommodations for seniors or travelers with disabilities?
Yes. Most modern ships offer accessible cabins, mobility aids, and priority boarding. Notify us during booking so we can communicate your needs to the cruise line in advance.
10. How do I check in for my cruise?
Most cruise lines allow online check-in 1–2 weeks before departure. You’ll receive your cruise documents, boarding pass, and baggage tags via email or through their app. Arrive at the terminal early for a smooth embarkation.
Need more help? Contact our cruise specialists at +1(888) 927-6005 or email us through our Contact Page.