Introduction - SunSeeker Travel
SunSeeker Travel ('we,' 'us,' or 'our'), owner of www.sunseekertravelhaven.com, values your privacy. We ensure your privacy remains protected by adhering to this Privacy Policy. This is why we enlist a range of different information and descriptions to keep you aware of how we collect and utilize your information when you visit or perform certain actions on our website.
This Privacy Policy presents a description of how we handle the information we collect when you interact with our platform, whether by visiting our website on desktop, using the mobile version, or our applications (the “App”). Even when you access our booking services available through the Website, App, or our contact centers (collectively, the “Services”), you are agreeing to the terms stated in this Privacy Policy as well as our Terms & Conditions.
PERSONAL INFORMATION Collected By SunSeeker Travel
We collect every personal information that gives you a unique identity and makes you an identifiable individual person. This information includes:
• Name
• Telephone number
• Email address
• Postal address
• Information linked to your debit and credit card numbers
• Passport number
• Social media accounts' details
• Or other information provided by you while making a booking, such as your
dietary preferences, health concerns, etc. Plus, information regarding your
destinations and your points of departure.
If you provide us with any personal information of someone else to SunSeeker Travel or our service partners, whose services you have used, you must ensure that you have the necessary consent or authority to do so. By doing so, you grant us the permission to use that data in line with this Privacy Policy.
How We Collect Information
SunSeeker Travel collects your personal information in multiple ways and shares it with our Service Providers. This is how we do that:
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Through Various Services: We may collect your information when making a booking on the platform, subscribing to promotions, or availing any of our services.
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Through Social Media: We can access social media platforms and fetch your social media information that you might have presented there. This includes collecting information from other third parties. We do so only to the extent that is permitted under applicable law.
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Offline: Individuals who reach out to us through customer care service allow us to collect their personal information offline.
How SunSeeker Travel Uses Personal Information?
We can use your personal information in the following ways:
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To process and complete your bookings or services you availed. This involves managing payment processes, forging communication between you and our representatives about your booking, and providing customer support if needed. We may also use passport details to complete your travel arrangements.
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To respond to your queries, fulfill specific requests, or send you newsletters and other promotional content, you might have subscribed to.
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To share important updates or send administrative messages to you. This could include changes to our services, terms, policies, or other relevant notices.
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To send marketing content that we think may interest you, in accordance with applicable laws.
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To offer you a tailor-made experience with our personalized services that are designed for specific user requirements.
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For different business needs that include data analysis, fraud prevention and risk analysis. This helps analyze user trends and plan effective campaigns to modify our services.
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How we believe it's necessary and appropriate:
(a) Applicable under the laws of the United States
(b) Complies with the legal process
(c) to rightfully enforce our terms and conditions
(d) to return the requests of government authorities
(e) to ensure that our interests and business operations are met
(f) To safeguard our rights, privacy, and security;
(g) Or to pursue available legal remedies or minimize potential damages.
How Your Personal Information May Get Disclosed
This is how your personal information may get disclosed to entities such as:
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Service Providers: Personal information you may disclose to the other service providers is not under our control and adheres to their own security practices and terms and conditions. We suggest reviewing their service policy as well.
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Affiliated Companies: SunSeeker Travel’s affiliated brands, for example, the joint ventures, subsidiaries or our parent company, may get access to your personal information and align with the same privacy policy. We collaboratively share personal information with these entities.
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Travel-needs Suppliers: We provide your personal information to suppliers like airlines, car rental or hotel companies to deliver you services that you booked.
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Other Travel Partners: These companies include our partners with whom we team up to provide the services. It includes aggregators or airline consolidators, travel insurance suppliers and other travel agencies that can offer travel-oriented inventory.
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Third Party Vendors: We may have to give your personal information to third-party service providers to gain assistance for various tasks. These services include website hosting, payment processing, information technology, data analysis, customer service, email delivery, auditing and others. We share information that is subject to certain obligations and confidentiality.
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Social Media: Based on your social media settings, we may share information on analyzing the social activity on your account. You can restrict sharing your personal information via social media by avoiding connecting your account with SunSeeker Travel.
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Legal Compliance and Requirement: We disclose your personal information, adhering to the following legal compliances:
(a) Applicable under the laws of the United States
(b)To comply with legal proceedings, prevent fraudulent or criminal activities
(c) Respond to requests from government or regulatory bodies
(d) To enforce our terms and policies
(e) to protect our interests or operations
(f) to defend our legal rights, privacy, and safety
(g) to seek remedies and limit potential damages
Other Information SunSeeker Travel May Collect
In addition to personal data, we may also collect other types of information which does not directly reveal your identity or relate to any specific individual. Additional information includes:
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Details about your browser and device information
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Your usage and interaction with the app
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The information collected through cookies, pixel tags, or other similar analytics technologies
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Your demographic information
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Aggregated information
Cookies:
Cookies are small pieces of information that are stored directly on the device you are using. They usually capture information related to your browser type, time spent on specific pages of the SunSeeker Travel website, pages visited, preferred language, and data of anonymous users on the site.
Pixel Tags:
We may use pixel tags to understand how users interact with the services and
to evaluate the performance of marketing campaigns. This could also include
generating statistical reports and user response rates.
IP Address:
Your IP address is the number assigned by the Internet Service Provider to
your computer, which is automatically logged when you visit our site. We can
collect information like the time you have spent on the SunSeeker Travel,
the number of page visits, and general activity through your IP. It's a
standard practice that is done by almost all other websites and apps as
well. By collecting IP addresses, we are able to understand usage levels of
the user, rectify their server issues and manage the services provided.
Device Location:
We may collect your device’s physical location to deliver geo-targeted
content and ads. You can control this personalized location-based content by
denying access at any time through your device’s settings.
From you: We may request you for additional information such as your preferred means of communication or other specific travel needs (example: dietary restriction or medical concerns, etc). We collect this information when provided voluntarily.
THIRD-PARTY SERVICES
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Under this Privacy Policy, SunSeeker Travel does not cover the practices followed by third parties, which may include any supplier, intermediary, or any operating website to which may have services linked or integrated. These include features like Facebook share buttons or Likes. If there is any third-party link which is included on our website www.sunseekertravelhaven.com then it does not imply any endorsement or affiliation with that site or its services.
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SunSeeker Travel will not be liable for third parties like Google, Microsoft, Facebook, or Apple, who can collect, use, or reveal your data and personal information that you have disclosed on our platform while using these applications.
THIRD-PARTY ADVERTISERS
Suseeker Travel, serving as a travel agency, may collaborate with third-party advertising companies to showcase our ads and services that may interest you. These advertisements are presented based on your interaction and usage of services on the device. In order to deliver this experience, the third-party providers may place or identify cookies in your browser. They may also utilize the technology to recognize and link your activities across multiple devices, such as a mobile or a laptop.
SECURITY
For security, we employ reasonable measures that are technical, organizational, and have an administrative approach to protect your personal information within our organization. However, in spite of making calculated methods within our organization, no storage system or data transmission can be 100% secure. Therefore, under any circumstances, if you believe that your interaction with us is no longer safe or if you discover any data breaches, please notify us immediately on ………. or write to us on…………...
RETENTION PERIOD
Your personal information is retained by us for as long as needed to fulfill the purpose as mentioned under this Privacy Policy. It may be under some circumstances that we have to extend the retention period if required. If so, SunSeeker Travel will keep the data as permitted under law.