SunSeeker Travel Terms & Conditions – General

SunSeeker Travel welcomes you to its official platform! Whether you stop by us via desktop, mobile, application or any other feature present on our SunSeeker Travel (collectively known as 'Website’), you are invited to explore, research and get a user-friendly cruise booking experience. Here, “SunSeeker Travel,” “we,” “our,” or “us” refers to SunSeeker Travel, and “you” or “your” refers to anyone using our services. The website is designed to impart information with features that are secure to use. The platform is intended for non-commercial and personal usage of travel-related information, services, bookings and transactions with travel suppliers on our website. 

We present this platform under the conditions that you have accepted without any alterations in the terms, conditions or notices listed below. This is what defines ‘Terms’ or ‘Agreement’. The Agreement is governed by the terms and conditions which is applicable to the available service on our website. The site includes various details regarding the responsibility of the user at SunSeeker Travel and limits the liability of the third-party suppliers (referred to as “Travel Service Providers”) of our company. Have a careful look at all the information presented here, which includes data regarding the bookings you made. 

 

These govern your use of our Website, the cruise services we provide, and your interaction with our listed travel partners, including cruise liners and other third-party service providers (referred to as “Travel Service Providers”). Please take a moment to read this Agreement alongside our Privacy Policy, which outlines how we manage your information. Furthermore, read the SunSeeker Travel Privacy Policy as well and see how it's incorporated in the agreement. 

On using our website for travel booking services or contacting us through call centers agents, you agree to the terms presented under this Agreement. Every term and condition here applies to you. Therefore, if you have certain issues and feel that you cannot agree to certain terms, we advise you to refrain from using our platform. We may update these Terms at any time, and continued use of the platform implies acknowledgment and acceptance of the revised Terms. We recommend checking this page regularly, particularly before making any new bookings. These Terms are governed by the laws of the United States, with specific application to users within its jurisdiction, based on IP detection.

 

ACCEPTING THESE TERMS MEANS YOU AGREE TO ANY OBLIGATORY CLASS ACTION OR WAIVE ANY CLASS ACTION.

Eligibility to Use the SunSeeker Travel Website

As a user, you need to fulfill certain conditions that are required to use our Website or make bookings with our travel agents. You must confirm that:

• Your age is 18 or above
• You are using SunSeeker Travel in accordance with the terms and conditions
• You have the legal authority to enter into binding agreements with us
• Every booking made will be for your authentic self or on behalf of someone who has made you responsible on a legal basis or through proper authorization. 
• In case you are booking on behalf of someone else, you have to ensure that you are still abiding by making them aware of the terms and conditions from your end. 
• The information you share is truthful, complete, and up to date.
• Once you create an account with SunSeeker Travel, you can protect it and our agents will monitor the process to ensure that your account with us is used rightfully by you and not accessed any anyone else.

 

SunSeeker Travel reserve the right to suspend or deny access to any individual on our platform for any reason that's valid or violates this Agreement. It involves this violation, but not limited to.

Resolution Of Disputes

If you experience issues with our services or believe your data has been mishandled, please contact our support team first. We will make every effort to resolve disputes within 60 days. If no resolution is reached, you may initiate arbitration.

Contact us at:
📞
📧 support@sunseekertravelhaven.com

Legal Jurisdiction

This Agreement is governed by the laws of the United States of America. The law also governs our rights and the rights of third parties. Disputes not resolved through informal means will be subject to mandatory arbitration and held in a US court unless both parties agree otherwise. You must notify us of any claims within six (6) months of your booking date

Arbitration Agreement

All claims that are filed must be resolved through arbitration conducted by the American Arbitration Association (AAA), unless your claim qualifies for small claims court in New Jersey. This includes claims against SunSeeker Travel, its affiliates, or any related service provider. You may conduct arbitration by phone or in person at a location agreed upon by both parties. Arbitration will follow AAA guidelines. 

In order to begin the arbitration process, you need to send us a letter of request to the SunSeeker Travel legal team that includes the details of your Claims. If we ask for an arbitration against you, you will be given complete details along with the notice via the email address that was shared with us. You should read the AAA’s instructions, that is available on their official website, or simply reach out to us on …………………… for better clarity.

 

Please note:

• Arbitration will be on an individual basis only.
• No claims may be joined or pursued as part of a class action.
• If your case proceeds in court, you waive the right to a jury trial.

 

Travel Information - General

Once you confirm your booking with SunSeeker Travel, we will provide all relevant details related to your cruise itinerary, travel arrangements, and other key terms. This includes destination insights, special packages, schedules, and other applicable information. These informations are provided to us by third-party suppliers like tour operators and others. We ensure that all the information we share is accurate and up-to-date. However, we cannot guarantee the same because the information available on the website keeps changing without providing any prior notice. SunSeeker Travel is not liable for any inaccuracies or changes made by these external partners.

 

As the user of SunSeeker Travel, we expect you to understand all the legal requirements of traveling, which include visas, passports, health insurance and others, and provide us with the same for a smooth booking.  While we offer tools and customer support to help guide you through the booking process, the ultimate responsibility to obtain and carry the correct travel documents lies with you, the traveler. The SunSeeker Travel acts solely as an intermediary between you and the cruise service providers, facilitating your booking through our website and support team, but we do not operate or control the services delivered by third-party suppliers.

 

You should read all the Terms mentioned carefully for other Terms of services and bookings available on SunSeeker Travel. For example, on making a flight booking, ensure that you have carefully gone through the terms related to the airlines on the website. Make sure that you are abiding by all of its terms and conditions. We can guarantee your airfare booking only after you have made the purchase and completed the transaction process. It is after this that you will be issued the ticket provided to us by our supplier. In some cases, the airline may change its prices without any prior notice to the SunSeeker Travel; then we are liable for these changes. We, as your travel agency, hold the right to cancel any reservation if the payment is not received by the deadline specified during booking.

 

If your flight involves multiple airlines, you must review and adhere to the separate terms and conditions for each airline, which you can easily find on our website. Airlines often have different rules and unique policies regarding schedule changes, fees, and ticket modifications. If a change or cancellation by one airline affects your connecting flight with another carrier, you will be responsible for any resulting fees or for booking an alternate option. SunSeeker Travel does not hold liability for disruptions caused by independent airline schedule adjustments. You will be solely responsible for the same and may have to purchase a new ticket and bear the cost of the fee. In many cases, the airlines charge a fee for making changes, refunds or exchanges, the cost of which shall be borne by you. Always keep your outbound and return tickets, along with the confirmation email, handy throughout your journey. Some airlines may request proof of a return ticket during check-in.

 

For greater flexibility, we suggest booking two one-way flights instead of a single round-trip ticket. This approach often results in more flight choices and competitive pricing across different carriers. However, one-way flights are subject to the individual policies of each airline. In the event of a delay or change to one leg of your journey that impacts the other, any applicable charges will be your responsibility. SunSeeker Travel is not liable for such issues resulting from split-booking itineraries.

Additionally, if you're booking flights through low-cost carriers, the fare shown may have been converted from another currency into USD for your convenience. As a result, there may be slight differences between the displayed and final charge due to currency exchange rate fluctuations. Your bank may also apply international transaction fees depending on your card issuer and the nature of the purchase.

 

SunSeeker Travel Terms & Conditions for Cruise Travel

PRICING INFORMATION

Unless explicitly stated otherwise, all cruise prices listed on the SunSeeker Travel website are quoted in U.S. dollars, based on double occupancy per traveler. Please note that these prices do not include applicable government taxes, port fees, airfare, or additional surcharges. A non-refundable processing fee per booking applies and is not included in the package price. Every cruise company has the right to add fuel surcharge pricing, which is not added to the listed price, and should be paid by you before departure. The special-rate passengers are requested to show their IDs issued by the government, such as a driver's license, passport, or birth certificate, at the time of boarding. These IDs are requested as proof of their address or age.

 

Even though the SunSeeker Travel tries to present information completely on the website, it cannot be held accountable for any typographical errors, omissions or changes in content and pricing. The ship, stateroom, departure date, and departure city all affect the exact pricing. Final pricing may vary depending on the ship, stateroom selection, sail date, or port of departure. Promotions, upgrades, and discount offers are limited-time only, subject to availability, and may be modified or withdrawn at any point without notice. Promotional codes—when valid—are applicable solely toward the SunSeeker Travel service fee and are only valid for specific travel dates, ships, cabin categories, and itineraries. Group rates and other discounts may not be combined with promotional upgrades.

Bookings made over the phone using a credit card may involve currency conversion fees depending on your location and card provider. All rates and availability are dynamic and can change without prior notification. To avoid cancellation penalties or booking termination, please ensure that all remaining payments are made by the due date listed in your booking confirmation email. Failure to pay the full balance on time may result in forfeiture of your reservation and additional late fees.

PASSENGER NAME ACCURACY

Luggage allowances are determined by each cruise line which may vary depending on your itinerary and cabin type. If you want to be aware of the latest information, keep visiting the official website and view the updates of the specific cruise line. However, we are not responsible for providing any information to the traveler regarding the changes made in the baggage allowances. It is entirely up to the traveler to stay informed about the changes in cruise lines and operators before confirming their reservation. Ensure compliance with baggage limits prior to departure. Please review your cruise line’s baggage terms thoroughly, as the number and size of bags may apply.

SPECIAL REQUIREMENTS

If you have any special requirements that need to be communicated with us, please contact our Cruise experts directly or email us at support@sunseekertravelhaven.com.  This special information can be regarding various aspects, including traveling with infants, dietary preferences, mobility concerns, or medical requirements. The SunSeeker Travel support team will be available to assist you in coordinating these requests and will communicate them to the cruise operator on your behalf. While we make every effort to accommodate your preferences, all special arrangements are subject to cruise line approval and availability. 

CANCELLATIONS & REFUNDS

Refund-eligible rates apply only to cruise deposits and must be paid in full by the specified due date. Please note that processing fees are not included in this refundable amount. Group contracts and charter sailings are excluded from these offers and may have separate terms.

To change or cancel your cruise reservation, you must contact SunSeeker Travel directly. Requests submitted through the cruise line will not be honored. Not all bookings are fully refundable, and cancellation penalties may apply based on the cruise operator’s policy.

Please be aware:

• Any changes to the number of guests after final confirmation are not permitted.
• Cancellations may incur both a supplier-imposed fee and a SunSeeker Travel service fee.
• Once the cruise has commenced, no alterations or refunds will be issued.

We encourage all guests to review the fare rules and cancellation policy at the time of booking.

SunSeeker Travel Terms & Conditions for Hotel Reservations

All hotel descriptions, photos, amenities, and product details that are listed on SunSeeker Travel are provided directly by our third-party suppliers. We do not hold responsibility for any inaccuracies or outdated information that could arise due to the changes made by the supplier. Requests for special features such as smoking or non-smoking rooms, lake or garden views, adjoining rooms, or specific bedding preferences, etc., are implemented on specific requests and are not guaranteed. While most hotels do their best to accommodate such preferences, fulfillment is entirely at their discretion.

 

Some rates listed may require eligibility through specific memberships such as government affiliations, corporate programs, AAA, or AARP. The offered discount rates on bookings will require you to be present at the time of check-in to identify your eligibility. Failure to provide the necessary documents may result in the hotel charging you the regular rate, However, SunSeeker Travel or our hotel partners are not responsible for any price adjustments or refunds in such cases.

As a user at SunSeeker Travel, you should know that we or our hotel supplier cannot issue any refund for the unused rooms due to early check-outs. Some hotels may offer additional services such as airport transfers or shuttle services. These are managed solely by the hotel and are subject to availability and separate charges. To avail their services, you must contact the hotel directly prior to your arrival to confirm the availability of the service and the pricing associated with it. Meanwhile, a few hotels also grant a Booking Bonus offer for free services like breakfast, tours, and others. These offerings vary by property and are not managed or guaranteed by SunSeeker Travel. It is advisable to check directly with the hotel to verify which bonus services apply to your booking and their availability at the time of your stay

Pet Policy:

You should contact the hotel directly to verify whether pets are permitted on the property. SunSeeker Travel is not responsible for the individual pet policies of hotels, including any associated fees or breed/size restrictions. Each hotel sets its own rules regarding the type, size, and breed of pets allowed, and these may vary significantly from one property to another.

Pre-Paid Reservations:

When you make a pre-paid reservation, it will usually be charged on your credit card at the time of booking.  This payment generally covers only the room reservation base amount and does not include any additional charges such as resort fees, utility surcharges, cleaning fees, or minibar usage. However, the incidental charges, such as meals, entertainment, in-room movies, games, phone calls or parking, are billed separately by the hotel and are not applied to your reservation charges. 

Pre-Paid Booking Vouchers:

Certain hotel properties may request a booking voucher upon check-in as proof of your reservation. If this applies to your selected accommodation, SunSeeker Travel will provide the necessary voucher in your confirmation email. Please ensure you print a copy and carry it with you to present at the hotel’s front desk during check-in.

Meal Plans:

We arrange your meals based on the selections you made during the booking process.  If your hotel package includes meal options and you have paid for the same at the time of the booking, you will be provided with all the meals accordingly. Alternatively, some properties offer accommodations like serviced apartments that include kitchen facilities, giving you the option to prepare your own meals.

Hotels often use the following abbreviations to describe meal inclusions:

• RO – Room Only (No meals)
• BB – Bed & Breakfast
• HB – Half Board (Breakfast and Dinner)
• FB – Full Board (Breakfast, Lunch, and Dinner)
• AI – All Inclusive (All meals and selected drinks/snacks)

 

Room Only (RO): The accommodation rate covers only the room, wherein meals are not included.

Self-Catering (SC): No meals are included in your stay. However, facilities are provided for to prepare your own food.

Bed & Breakfast (B&B): The booking includes your morning meal each day.

Half Board (HB): Your stay includes breakfast and dinner. Some properties may allow you to switch dinner for lunch. Confirmation is subject to availability upon arrival.

Full Board (FB): All three meals, including breakfast, lunch, and dinner, are added to your booking rate.

All-Inclusive (AI): This package includes all meals, select local beverages, access to entertainment options, and use of certain non-motorized water activities provided by the hotel.

No-Show Policy:

A ‘no-show’ occurs when you do not check in at the reserved desk and fail to inform the hotel in advance. In such cases, you must contact the hotel directly. It is entirely up to the hotel to decide whether they want to apply a penalty or retain your deposit amount. 

Hotel Confirmation:

Hotel confirmations can take up to 24 hours to process your booking and issue the voucher. Once your booking is initiated and confirmed with SunSeeker Travel, you are informed via email, which will include your reservation reference number, trip itinerary, and any added services selected at the time of booking. In case you do not receive any confirmation email, contact our support team at support www.sunseekertravelhaven.com or call us at …………..  

We also advise confirming your reservation directly with the hotel 24 hours before your scheduled check-in. For bookings made closer to the check-in date, the hotel typically receives your reservation details within 72 hours of arrival. Once we receive final confirmation from the property, we will send you your booking voucher. For added peace of mind, call the hotel directly about three days prior to check-in.

Hotel Changes, Cancellations, and Refunds

If your travel plans change and you need to modify or cancel your hotel reservation, please contact our customer support via phone or email. Below are some important notes regarding cancellation and amendment policies:

• During high-demand events or peak seasons, such as major holidays or large-scale events like the Olympics, policies may differ. Please reach out to confirm any seasonal changes that may affect your booking.
• Modifications such as shortening your stay, reducing room quantity, or altering dates may incur fees as outlined by the hotel.
• All change or cancellation requests are subject to availability and hotel policy. In addition to any hotel-imposed charges, SunSeeker Travel may also apply service fees to process the request.
• For extended stays, a new reservation is required and may not be offered at the same rate as the original booking.
• Hotels generally do not issue credits or refunds for early check-outs or unused nights.
• In certain situations, we reserve the right to charge you for any expenses, losses, or damages incurred due to cancellations or changes you made.
• Refunds due to no-shows or early departures are not guaranteed and are at the discretion of both SunSeeker Travel and the hotel supplier.

Payment, Taxes, and Fees

Your credit or debit card may be charged additional amounts related to taxes and processing fees when finalizing a hotel booking. These charges cover costs incurred in securing your reservation, including payments made to the hotel on your behalf.

Taxes may include, but are not limited to, occupancy taxes, sales tax, value-added tax (VAT), and resort fees. Some jurisdictions also impose government-mandated taxes that are collected by us instead of being paid directly to local authorities.

The amount charged may differ from what is paid to the hotel. Any remaining balance is retained by SunSeeker Travel as part of our service fee and may include earnings from the transaction.

If you decide to cancel or make changes to your hotel reservation, please note that SunSeeker Travel’s service fee is non-refundable. In addition to our fee, the hotel may apply cancellation penalties in line with their individual policies.

SunSeeker Travel does not directly collect or remit taxes to any governmental authority. The hotel suppliers or vendors are responsible for setting and collecting taxes applicable to your booking. We act solely as a booking intermediary and are not affiliated with these vendors as co-sellers, even when your reservation is processed through our platform.

Tax rates and fees may vary based on the property’s location and are determined by the governing jurisdiction. When you make a reservation, your payment may include an estimate of the taxes that the hotel or local government requires us to collect and remit. These may include occupancy taxes, sales tax, or VAT.

Rates shown in currencies other than USD are based on current conversion estimates at the time of booking and should be viewed as approximate values. Final amounts may differ based on your bank or card provider's conversion rate.

Hotel charges typically apply on a per-room, per-night basis. Additional charges may apply for extra services such as meals, entertainment, parking, or in-room purchases, which are considered incidental and must be paid directly at the property.

Source of Inventory

SunSeeker Travel sources inventory from various hotel suppliers. We are not responsible for third-party errors unless the issue is a direct result of our actions. All bookings and disputes will be governed by U.S. law, unless otherwise stated by the hotel supplier. In the event of a legal issue arising from a reservation made on our platform, the matter will be handled under the jurisdiction of the courts in the state of New Jersey.

Cancellation of Hotel and Its Terms

To request a change or cancel your booking, please reach out to us at our support email address. Your request will only be processed once we receive a written request and you agree to the applicable terms. If your booking is classified as non-refundable, our team will inform you at the time of booking.

Intellectual Property

All content on the SunSeeker Travel website, including design, graphics, layout, text, and software, is the intellectual property of SunSeeker Travel or its licensors. You may use the site for personal browsing and booking purposes only. Reproducing, modifying, redistributing, or republishing any material without written permission is strictly prohibited and may result in legal action or restriction of access.

Prohibited Activity

Users must engage with SunSeeker Travel in a responsible and lawful manner. You agree not to:

• Make fraudulent or speculative bookings;
• Provide misleading, false, or unauthorized information;
• Use bots, crawlers, scrapers, or similar tools to access or copy site content;
• Post or transmit illegal, obscene, offensive, or defamatory content;
• Book using someone else’s account without permission;
• Access or tamper with backend systems or data;
• Disrupt the functionality of the website.
• Reframe or mirror our site for commercial benefit or competitive advantage;
• Upload viruses, malware, or any harmful software;
• Assist others in performing any of the above actions.
• Misrepresent your IP address to hide your identity;

 

On violating any of these conditions, we reserve the right to terminate your access to the platform immediately. Continued access after termination may be treated as unlawful trespass, and we may pursue necessary legal action.

Release

Should a dispute arise between you and one of our service providers (including but not limited to airlines, cruise operators, or tour organizers) regarding services not delivered or performed, you agree to release SunSeeker Travel and its employees from any claims, demands, losses, or damages whether known or unknown (related to such disputes).

Your Privacy

Your privacy matters deeply to us. The way we collect, use, and safeguard your information is governed by our Privacy Policy. We encourage you to review the policy to understand how your data is handled when you interact with our website or book services through us.

Disclaimers

This website and its content are provided “as is” and “as available.” SunSeeker Travel does not make any guarantees or warranties, express or implied, about the accuracy, completeness, or timeliness of the content available here. We do not ensure 100% uninterrupted access or error-free content.

The airlines, cruises, and other service providers accessible through our platform act independently and are not agents or employees of SunSeeker Travel. We are not responsible for any misrepresentation, negligence, omission, breach, or error on their part. Furthermore, SunSeeker Travel cannot be held liable for service interruptions caused by weather events, government restrictions, or other events beyond our control.

Downloading or accessing content from our website is at your own risk. We are not responsible for any damage to your device or data loss caused by such activity.

Neither we nor our suppliers or affiliates will be liable for any direct, indirect, punitive, incidental, or consequential damages resulting from your use of this site or any services booked through us. This includes but is not limited to loss of profits, data, or business opportunities, even if we advise that such losses are possible.

In any case, liability (if established) shall not exceed the total amount paid by you for the travel services booked through our site. Any claims or legal actions arising from your use of our services must be initiated within six 6 months of the booking date.

By posting content, including reviews or feedback, on our site, you grant SunSeeker Travel the unrestricted right to use, publish, modify, or delete your submission without compensation or notification. You agree that we are not obligated to display or preserve your content, and we reserve the right to moderate, edit, or remove it at our discretion.

Please do not submit any content that:

1. Is illegal, threatening, defamatory, obscene, violates  privacy, or otherwise inappropriate;
   
   
2. Violates intellectual property rights such as copyrights, trademarks, or proprietary rights of third parties.
   
   

You are solely responsible for any consequences, including legal or financial penalties, that arise from the content you post. If your content leads to damages or claims against us, you agree to cover those costs.

In cases where multiple reviews are submitted for the same service or experience, we reserve the right to publish only the most recent submission.

SunSeeker Travel respects intellectual property rights. If you believe that content posted on our site infringes on your copyright, you may submit a formal notice under our Copyright Infringement Policy. We will review all claims carefully and take action in accordance with applicable laws.

Notice of Infringing Material

If you believe that any content on our website infringes upon your copyrighted work, you may notify us in accordance with the Digital Millennium Copyright Act (DMCA). Your notice must include all required information, as outlined below. Incomplete or inaccurate submissions may prevent us from taking appropriate action.

Before submitting a claim, we recommend seeking legal advice. If your claim is found to be false or misleading, you may be held liable for damages under applicable laws.

To file a copyright infringement notice, please include:

• A physical or electronic signature of the authorized person acting on behalf of the copyright owner;
• A clear description of the copyrighted material being infringed;

 

• Your full contact details, including name, phone number, mailing address, and email address;
  
  
• A statement declaring that the complaint is submitted in good faith and that the content in question is being used without authorization.
  
  

SunSeeker Travel reserves the right to remove content alleged to infringe copyright without prior notice. We may also suspend or permanently terminate accounts found to repeatedly violate intellectual property rights.

Linking

Our website may include hyperlinks to other websites for your convenience and to provide broader travel service options. However, these links do not imply endorsement or affiliation with those external sites.

SunSeeker Travel is not responsible for the content, privacy practices, or technical safety of linked websites. Users are advised to take necessary precautions before browsing or downloading content from external sites. Any interaction with third-party websites is done at your own risk, and we assume no liability for any damage, loss, or inconvenience caused.

Termination

SunSeeker Travel reserves the right to update, change, or terminate these Terms at any time, with or without prior notice. We also reserve the right to suspend or revoke your access to our website or services, should we believe that a breach of these terms has occurred or for any reason we deem appropriate.

Relationship Disclosure

Using this website or booking services through us does not create any form of partnership, agency, employment, or joint venture relationship between you and SunSeeker Travel. The relationship remains that of a service provider and end user only.

General

If any portion of these Terms & Conditions is found to be invalid or unenforceable by a court of law, that specific provision will be excluded, while the remainder of the Terms will remain fully valid and enforceable.

A failure on our part to enforce any provision of these Terms at any given time does not constitute a waiver of our right to take action for any similar or future breaches.

 

SunSeeker Travel Terms & Conditions for Flights

International Travel

When traveling internationally, your journey may be governed by the Montreal Convention, which applies to countries involved in your departure and arrival. This international treaty outlines limitations on an airline's liability in cases involving passenger injury or death.

It is your responsibility to ensure that you possess all the valid travel documents required for entry into another country. This includes, but is not limited to, a valid passport and applicable visas, whether for tourism, business, or transit purposes. Immigration officials may request these documents at any time, and failure to present them may result in denied entry or boarding. SunSeeker Travel cannot be held liable for any consequences arising from incomplete or missing travel documents or failure to meet entry requirements. We strongly encourage you to review all relevant immigration guidelines, travel restrictions, and government-issued notices before departure.

Visa and Passport Requirements

Before finalizing any international booking, you must consult with the embassy or consulate of the country you plan to visit (including countries where you may have layovers). While we may provide general information about visa or passport needs, it is your sole responsibility to verify and stay updated on the latest entry requirements.

SunSeeker Travel is not accountable if you are denied boarding or entry due to outdated, invalid, or missing travel documentation. This includes transit stops, even if you do not leave the airport. Always ensure your passport has sufficient validity and that your visa matches the purpose of your trip.

Aircraft Disinfection Policies

Certain airlines may perform disinfection procedures on board, particularly when public health concerns arise. These actions comply with international standards set by the World Health Organization (WHO) and the International Civil Aviation Organization (ICAO).

Disinfection may involve:

1. Spraying cabin areas with approved aerosol insecticides while passengers are present.
2. Pre-treating the aircraft’s interior surfaces with residual insecticides before boarding begins.

By proceeding with a booking that involves international travel, you acknowledge and accept the possibility of such disinfection processes taking place.

Destination Risk Disclaimer

When SunSeeker Travel arranges travel to any international destination, we do so as a facilitator and not as a representative of the country's safety status. Travel to certain regions may involve risks, and it is your responsibility to stay informed and make your own assessment of the destination’s safety.

We are not liable for any injury, loss, damage, or inconvenience that may occur as a result of travel to international destinations.

Pricing Policy

All fares listed on www.sunseekertravelhaven.com are subject to change at any time and are not guaranteed until full payment is received and a booking confirmation is issued. Once your payment is processed, you’ll receive an email containing your e-ticket, itinerary, and confirmation number. If you do not receive this email, your reservation may not be confirmed.

Fare prices are displayed in USD unless mentioned otherwise. In the event of a fare revision after booking but before ticketing, we will inform you and provide the option to continue or cancel your reservation. Prices are locked in only after the ticket is issued.

If payment is not completed within the designated window, SunSeeker Travel reserves the right to cancel the booking. Additionally, tickets must be used in the order in which segments appear—deviation may result in cancellation by the airline.

Airline Baggage Policy

Each airline maintains its own baggage guidelines, including allowances, fees, and size/weight restrictions. While SunSeeker Travel strives to provide the most accurate and up-to-date baggage information, we rely on the respective airline’s published data and cannot guarantee its accuracy. Therefore, we strongly encourage all travelers to review baggage details directly on the airline’s website or contact them before departure. Please note that baggage fees are generally not included in the fare shown during booking unless explicitly stated.

Check-In Guidelines

Different airlines follow different check-in procedures. It is the passenger's responsibility to confirm the airline-specific check-in requirements before travel. As a general recommendation, SunSeeker Travel advises that travelers check in as follows:

• Domestic flights: At least 90 minutes before departure
  
  
• International flights: At least 3 hours prior to scheduled departure

Flight Schedule Changes

Airlines may adjust flight schedules for reasons such as adverse weather, technical issues, operational challenges, or other unexpected disruptions. Changes may affect your route (e.g., converting a nonstop flight into a connecting one), and these changes are at the discretion of the airline.

If a flight is rescheduled or canceled, we will do our best to notify you via email or phone. However, since airlines are not always required to inform third-party agencies immediately, we recommend confirming your flight details directly with the airline at least 72 hours before departure to avoid unexpected changes.

In the event of a flight cancellation, the airline will determine the available rebooking or refund options. Once you’ve checked in or are at the airport, the airline assumes full control over your travel, including any delays, rebookings, or cancellations. SunSeeker Travel will assist you in understanding the available next steps, but the final decision and execution rest with the airline.

Health Requirements

We recommend checking in with a medical professional before international travel, especially when visiting regions with known health advisories. Some countries may require certain vaccinations, medications, or health certifications for entry.

Since these requirements may change at any time, we advise you to stay updated through official health resources and obtain all necessary inoculations or prescriptions prior to departure. Meeting health requirements is your responsibility, and failure to do so could result in travel restrictions or denial of entry.

Cancellation and Refund Policy

Unless specified otherwise, bookings made on SunSeeker Travel are generally non-refundable. For any cancellation inquiries, you may contact our customer service team at support@sunseekertravelhaven.com or call us directly.

Refundable bookings are subject to an administrative cancellation fee, as well as any additional charges imposed by the airline or service provider. A cancellation request is processed only once approved by the airline. Once confirmed, refunds will be returned to your original payment method.

Upon receiving your cancellation request, we will send an acknowledgment email confirming the start of the process. Our refund process depends on the timeline of the supplier (typically the airline), and once we receive funds from them, additional time may be required to complete the refund. Please allow 60 to 90 days for the entire process to reflect on your payment account.

In some cases, airlines may apply additional fare differences or change fees. Please note that after a booking is confirmed, name changes are not permitted, and any correction or rebooking may incur additional charges. To avoid such issues, double-check all traveler details before finalizing your booking.

Special Requests: Seats, Meals & Frequent Flyer Programs

When you submit a request for specific seating arrangements, meal preferences, or frequent flyer benefits during your booking, please note that these are treated strictly as requests and not confirmed services. SunSeeker Travel acts as an intermediary and cannot guarantee the fulfillment of these preferences. Final decisions regarding seat assignments, meal provisions, or frequent flyer mile credits lie solely with the airline and are subject to their policies and operational discretion.

Airlines reserve the right to alter seat allocations at any time, often without prior notification. Even if your request appears to be accepted at the time of booking, it is your responsibility to verify these arrangements directly with the airline before your departure. SunSeeker Travel is not liable for any unmet special requests.

Unaccompanied Minor Policy

SunSeeker Travel does not permit bookings made by or for unaccompanied minors through our platform. A minor is defined as any individual under the age of 16. Airline policies vary widely on this subject—some carriers may permit minors to travel alone only on nonstop flights, while others prohibit such travel altogether. Additional charges may also apply at the time of check-in for minors traveling without a guardian.

If you intend to book a flight for a minor, we strongly recommend that you consult directly with the airline to confirm eligibility, fees, and travel requirements before finalizing any booking.