Cancellations and Refunds Policy
At Sunseeker Travel, we aim to provide complete transparency around cancellations and refunds. Please review the following terms carefully before proceeding with any booking changes or refund requests.
Airline Ticket Cancellations & Refunds
Once your booking is confirmed and the airline ticket is issued, both the ticket fare and our service fee become non-refundable after 24 hours. Cancellations made beyond the 24-hour window will follow the fare rules and policies set by the respective airline, and any eligible refund will be subject to a cancellation fee.
If you wish to cancel your ticket within 24 hours of booking, you may do so by contacting our 24/7 customer care team, and a cancellation fee will still apply.
No-Show Policy
If a traveler fails to check in or board the flight (a no-show), the ticket will be non-refundable, and the entire value of the ticket is forfeited by the airline. To avoid a no-show, you must notify us of your intent to cancel at least 4 hours prior to departure.
Changes to Passenger Information or Itinerary
Airlines do not allow changes to passenger names once a ticket has been issued. Any modification to the travel itinerary, such as date, time, or destination, may not be permitted or may involve additional charges, and is always subject to the airline’s discretion and policies.
Low-Cost Airline Ticket Policy
Tickets booked on low-cost carriers within seven days (168 hours) of the departure date are typically non-refundable immediately after the purchase is completed.
All payments made toward hotel reservations and car rentals are considered final and non-refundable, regardless of the reason for cancellation. However, service fees associated with these bookings may be refundable under certain conditions. For more information, please reach out to our support team.
Airline, Hotel, and Rental Car Cancellations
All cancellation requests must be initiated via phone only by speaking directly with our customer service team. Refunds will only be processed if the following conditions are met:
- All cancellation requests must be initiated via phone only by speaking directly with our customer service team. Refunds will only be processed if the following conditions are met:
- The cancellation request is made within the allowable time frame and in accordance with the fare rules of the airline or supplier.
- You are not marked as a "no-show". A no-show refers to a passenger who fails to arrive at the airport without informing the airline. In most cases, no-show tickets are not eligible for refunds or waivers.
Refund Processing Timeline
Once your request is submitted, we will email you a confirmation receipt and tracking ID to acknowledge the cancellation request. Please understand this email is a confirmation of receipt only and does not guarantee a refund.
We will then reach out to the travel service provider (such as the airline, hotel, or car rental company) to process your request. Final approval for refunds is at the sole discretion of the supplier, and Sunseeker Travel has no control over their decisions.
If the supplier approves the refund, please allow 60 to 90 business days for the amount to reflect on your original method of payment. Processing times may vary depending on the provider and the payment gateway used.
Service Fees and Refund Charges
- Our service fees associated with the original booking are non-refundable under all circumstances.
- Post-ticketing service charges may apply for processing refunds, and these are calculated per passenger, per ticket.
- If a refund is not authorized by the supplier, we will refund any post-ticketing fees collected by Sunseeker Travel for processing the cancellation request, but not the original booking fees.
View our terms and conditions for the refund policy for specific travel types, including cruises, hotel reservations, flights and others.