Cruise Cancellation & Refund Policy

Sunseeker Travel Haven LLC strives to provide you with flexibility while ensuring clarity regarding cruise cancellations and refund requests. Please review the following policy before initiating changes to your reservation.

Standard Cancellation Window

Most cruise bookings are subject to tiered cancellation penalties based on the proximity of your departure date. Full refunds may be available if cancellation is made well in advance—typically 90 days or more before sailing. Closer cancellations may incur higher penalties or be entirely non-refundable.

Cancellation Penalty Schedule

• 91+ days before departure – Full refund minus service fee
• 61–90 days – Up to 25% cancellation fee
• 31–60 days – Up to 50% cancellation fee
• 15–30 days – Up to 75% cancellation fee
• 14 days or less – 100% non-refundable

Refund Eligibility Criteria

Refunds are only processed if:

• The cancellation falls within the cruise line’s permitted time frame.
• You are not marked as a “no-show.”
• You initiated the request via our official customer support channels.

Non-Refundable Items

The following are strictly non-refundable, regardless of cancellation timing:

• Booking service fees charged by Sunseeker Travel Haven LLC
• Optional shore excursions, drink packages, or travel insurance (unless otherwise specified)
• Processing fees for changes or upgrades

How to Request a Cancellation

All cancellations must be submitted by phone. Contact our cruise support team at +1(888) 927-6005. Email requests may be accepted for documentation purposes, but the actual request must be confirmed over the phone.

Refund Timeline

Once your cancellation is processed and approved by the cruise line, please allow 30–90 business days for the refund to be reflected in your original method of payment. Timelines may vary based on the cruise line, banking systems, and payment gateway.

Force Majeure & Cruise Line Policies

In the event of cruise cancellations due to weather disruptions, port issues, global health concerns, or other unforeseeable events (“force majeure”), refunds or credit vouchers will be issued at the discretion of the cruise line. Sunseeker Travel Haven LLC is not liable for compensation beyond what the cruise supplier authorizes.

Travel Insurance Recommendation

To safeguard your booking against last-minute issues, we strongly recommend purchasing travel protection plans. Insurance may cover cancellations due to illness, emergencies, or disruptions not protected under standard cruise line policies.

For further details, please review our Terms & Conditions or reach out to our customer care team.